退款政策
EchoBird 上的 打赏 是自愿支持,不是购买商品 / 服务 / 会员 / 任何数字权益。 你打赏前 EchoBird 是完全免费的,打赏后 EchoBird 仍然完全免费,这件事不影响你能用什么功能。 因此默认情况下,**打赏不退款** —— 但下列几种情况我们会退。
1会全额退款的情况
- 操作失误:24 小时内联系我们,说明误点了哪一档(coffee/lunch/feast)、是哪笔 Paddle 交易,无需更多理由,全额退款
- 重复扣款:Paddle 系统或网络重试导致的重复交易,我们核实后全额退款重复的部分
- 未授权交易:发现陌生人盗用你的卡 / 账户支付,联系 Paddle(走 chargeback)同时通知我们,我们配合处理,不抵抗
- 金额错误显示:极小概率下,如果你看到的金额和实际扣款金额不一致(比如 Paddle 货币转换异常),全额退款
- 法定情况:适用法律强制要求的退款场景(部分地区消费者保护法,GDPR/PIPL 误用条款 等)
2不会退款的情况
- "我后悔了 / 我反悔了" —— 打赏 是自愿,不是购买,反悔不是合法退款理由
- "我对 EchoBird 不满意了" —— 你对产品不满请用脚投票(不再使用 / 转移到其他工具),不要把打赏当作消费投票工具
- "我没想到 Paddle 会扣 [税 / 货币转换费]" —— 这些费用在结账弹窗里都明示了,完成支付即视为认可
- 超过 14 天后才提出的非未授权类退款请求
3退款流程
- 发邮件到 [email protected]
- 邮件标题写:
Refund: <Paddle 订单号>,订单号在你收到的 Paddle 收据邮件里(以txn_开头) - 说明退款类型(误操作 / 重复 / 未授权 / 其他)
- 我们在 3 个工作日内回复;走 Paddle 提交退款请求后,Paddle 处理通常需要 5-10 个工作日
- 退款会原路返回 —— 信用卡退到原卡,微信退到微信钱包,以此类推
4关于 Chargeback(信用卡争议)
如果你绕过我们直接对发卡行发起 chargeback,Paddle 会按信用卡网络规则处理,EchoBird 配合提供交易记录。 **强烈建议先联系 [email protected]** —— 直接退款比 chargeback 流程更快 (3 个工作日 vs 30-60 天), 也不会在你的信用卡历史里留下争议记录。
5退款不影响什么
因为打赏不绑定任何商品 / 会员 / 数字权益,退款只意味着取消这次"感谢", 不影响你后续继续免费使用 EchoBird。我们没有"封号"或"降级"机制, EchoBird 没有付费功能。
Refund Policy
Tips on EchoBird are voluntary support, not purchases of a product, service, membership, or any digital entitlement. EchoBird is fully free before you tip and fully free after — tipping changes nothing about what you can use. By default, tips are non-refundable — but we will refund under the conditions below.
1We will refund in full when
- Accidental tip: contact us within 24 hours describing which tier (Coffee/Lunch/Feast) and which Paddle transaction — no further reason needed, full refund
- Duplicate charge: if Paddle or a network retry caused a duplicate transaction, we'll verify and refund the duplicate
- Unauthorized transaction: if someone used your card / account without permission, contact Paddle (for chargeback) and also notify us; we'll cooperate, not contest
- Amount display error: in the rare case the amount you saw differs from what was charged (e.g., Paddle FX glitch), full refund
- Required by law: where applicable consumer protection law mandates a refund
2We will not refund when
- "I changed my mind" — tipping is voluntary support, not a purchase; buyer's remorse is not a valid refund reason
- "I'm not happy with EchoBird anymore" — if you're unhappy with the product, vote with your feet (stop using it, try another tool); don't use refund as a feedback channel
- "I didn't expect Paddle to charge tax / FX fees" — all such fees are itemized in the checkout overlay before you click pay; completing payment confirms agreement
- Any non-unauthorized request made more than 14 days after the tip
3How to request a refund
- Email [email protected]
- Subject line:
Refund: <Paddle transaction ID>— the ID is in your Paddle receipt email (starts withtxn_) - State refund type (accidental / duplicate / unauthorized / other)
- We respond within 3 business days; after we submit to Paddle, Paddle's refund processing typically takes 5–10 business days
- Refunds return through the original payment method — card refunds to the original card, WeChat to WeChat wallet, etc.
4About credit card chargebacks
If you skip us and dispute the charge directly with your card issuer, Paddle handles it per card network rules, with EchoBird providing transaction records as needed. Strongly recommended: contact [email protected] first — a direct refund is faster (3 business days vs. 30–60 days for a chargeback) and won't leave a dispute mark on your card history.
5What a refund does not affect
Because tips don't unlock any product, membership, or digital entitlement, a refund simply cancels that act of thanks — you can continue using EchoBird freely afterward. There's no "account suspension" or "downgrade" mechanism. EchoBird has no paid features.